Client Overview
A healthcare and services firm needed a mobile app to simplify working with provider schedules, appointments, and notifications. They needed to reduce errors caused by manual scheduling and improve monitoring of provider availability.
Challenges
– The providers had different schedules, availability, and preferences that had to be automated to avoid confusion.
– The app should give real-time notifications whenever there is any change in the schedule, cancellation, or confirmation.
– Providers worked from multiple locations, and thus they needed an efficient method of scheduling their appointments wherever they were.
– They needed to be protected against confidential provider and patient information consistent with HIPAA security regulations.
Solution Implemented
– A computerized provider-pairing AI-based scheduling system reduced minimal human intervention by matching providers with their location, workload, and availability.
– Push notifications alerted providers of new bookings, cancellations, and changes in schedules in real time.
– iCal and Google Calendar integration provided easy scheduling of appointments.
– Geo-location features allowed providers to synchronize calendars in real time, eliminating last-minute changes in schedules.
– Provided easy integration of sophisticated security through 2FA login and data encryption for the intention of safeguarding user data based on HIPAA guidelines.
Technology Stack
– Mobile Framework: React Native
– Backend: Node.js, Express
– Database: MongoDB
– Security: Two-Factor Authentication (2FA), SSL Encryption
– Push Notifications: Managed through Firebase Cloud Messaging (FCM)
Results & Impact
– Mistakes in scheduling decreased by 85% through the automated system, drastically decreasing double-bookings.
– Providers were quicker in response, real-time alerts facilitating management of schedules by 60%.
– The providers could manage their schedules more efficiently, even while overseas.
Conclusion
Provider Scheduling App changed personnel management by automating scheduling, reducing mistakes, and allowing instant communication.
