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SaaS-Based Workflow Automation for Service & Technician Management
Multi-tenancy SaaS application to automate technician workflows
Project Overview
The business needed a multi-tenancy SaaS application to automate the workflow of technicians. The requirement was ticket automation assignment, service request automation, billing and tracking progress, and healthy scale through subscription-based models.
The Challenge
Field service companies were struggling with manual scheduling, poor technician utilization, and lack of real-time visibility into operations.
Our Solution
We built an intelligent workflow automation system with AI-powered scheduling, real-time GPS tracking, and comprehensive analytics for operational optimization.
Key Features
AI-powered smart scheduling
Real-time GPS tracking
Mobile app for technicians
Customer portal
Advanced reporting & analytics
Technologies Used
ReactTypeScriptGoPostgreSQLRedisGoogle Maps API