Client Overview
The task of automating the business of one of the luxury cab and taxi service firms was a challenge that needed a luxury Business Process Automation (BPA) solution. They aimed to automate processing rides, quotes, picks, drops, invoicing, and driver-customer chat for an end-to-end transparent experience for drivers and customers.
Challenges
– Manual Processes: The existing process was to have manual processes in ride scheduling, fare charging, and invoicing.
– Ineffective Quote Management: Quote creation and quote management for rides were time-consuming and manual.
– Scaling Problems: Customer order scaling was impossible for the business because there was no automation.
– Payment & Invoicing Delays: Payment and invoicing reminders were time-consuming and prone to errors.
Solution Deployed
We built a Business Process Automation SaaS tool that automated payment and invoicing, optimized ride management, and provided increased efficiency. The features were:
– Automated Estimate Quote: Vehicle, time, and distance dynamically generated real-time price quote.
– Dynamic Ride Scheduling: Cancellation, real-time scheduling or editing of ride with real-time status updation.
– GPS Pickup & Drop-off Monitoring: Efficient points management via real-time monitoring of GPS pickup and drop-off.
– Automated Payment & Billing: Multi-payment supported e-bill.
– Driver & Fleet Management: Easy assignment of ride to drivers depending upon availability and locations.
Technology Stack
– Backend: Laravel (PHP)
– Frontend: Angular
– Database: MySQL
– Architecture: Scalability SaaS-based for multi-client support
Results & Impact
– 40% Operation Cost Saving – Effective time and resource usage with less man-hour labor.
– Improved Customer Satisfaction – Quick generation of quotes, simple booking, and auto-invoicing increased customer satisfaction.
– Improved Driver Efficiency – Ride optimization resulted in better time management and revenue generation.
– Growth Scalability – The platform enabled new users and services without affecting the operations.
Conclusion
With automation and cloud technology, the luxury cab business revolutionized its business operations. It developed a customer-focused, responsive, and lightweight business model that prepared the company for sustainable success.
